tc65 Terms & Conditions

1 Introduction & Definitions

These terms and conditions constitute a legally binding agreement between the tc65 online gaming platform and its users. In this document, "tc65", "we", and "our" refer to the tc65 platform and its operating entity. "User", "you", and "your" refer to any individual registered on or using tc65.

Tc65 is an online gaming information and entertainment platform offering information and gaming services in Bengali covering slots, live dealer casino, Sports Betting, and more. The terms listed below apply strictly to all use of this platform.

Key Definitions

These terms and conditions apply in both Bengali and English. In the event of any conflict between the two versions, the English version shall prevail. tc65 reserves the right to update these terms at any time — users will be notified of any changes via email or an on-platform notice.

2 Eligibility & Age Requirements

The following eligibility criteria must be met to register and use gaming services on tc65. Accounts cannot be created or used by anyone who does not meet these requirements.

Full eligibility criteria

• You must be 18 years of age or older.
• All information provided at registration must be truthful and accurate.
• Each user may hold only one account.
• Accounts must be registered in the user's own name and with their own details — creating an account on behalf of someone else is strictly prohibited.
• Online gaming must be legally permitted in the user's country or region.
• Only individuals who are mentally fit and gaming of their own free will may use an account.
• Anyone currently under a Self-Exclusion or Cooling-off period is not permitted to access their account.

Tc65 may request KYC documents at any time for age verification purposes. Withdrawals may be restricted until verification is complete.

3 Account Registration

Creating an account on tc65 is straightforward, but providing accurate information is mandatory. The details submitted during registration will be used for KYC verification later.

Information Required at Registration

• Full legal name (as shown on national ID)
• Active email address — this is the primary contact channel for your account
• Date of Birth (Age 18+ will be verified)
• Valid mobile number
• Residential Address
• Strong password (at least 8 characters, including numbers and symbols)

Account Security Responsibilities

Once your account is created, you are fully responsible for keeping it secure. Keep your password confidential and do not share it with anyone. If you suspect unauthorised access, contact [email protected] immediately.

Information Update Requirements

If your address, email, or phone number changes after registration, update it in your account settings — re-verification via KYC may be required. Keeping outdated or incorrect information may cause issues with the withdrawal process.

4 KYC & Identity Verification

KYC (Know Your Customer) is a standard process required by international financial and gaming regulations. Completing KYC verification is necessary to access the full range of services on tc65.

What KYC verifies

Withdrawals will be restricted until KYC verification is complete. tc65 may request additional KYC documents at any time for security or regulatory reasons. Once documents are submitted, verification typically takes 1–3 business days.

5 Gaming Rules

All games on tc65 are governed by specific rules. It is each user's responsibility to understand the rules of a game before playing.

General Gaming Policy

• Every game outcome is determined by an RNG (Random Number Generator) — results are entirely random and not predetermined.
• If you experience any technical issues during a game, please contact us — no claims for unfair advantage in any game will be accepted.
• In the event of any dispute regarding game outcomes, tc65's technical records shall be considered final.
• If your internet connection drops mid-game, the system automatically saves the current state of any active bets.
• You may play on multiple devices simultaneously, but running the same game session on two devices at the same time is not permitted.

Special Rules for Live Dealer Games

In Live Dealer games, a real human dealer runs the game via live video stream. Additional rules apply to these games:

• All bets must be placed within the designated betting window — any bets submitted after the deadline will not be accepted for that round.
• Sending disrespectful or offensive messages to other players or dealers via the Chat feature is strictly prohibited.
• The dealer's decision is final — disputes over dealer actions during a live session will not be entertained.
• If a game is disrupted due to stream quality issues, all affected bets will be reviewed.

Sports Betting Rules

The following additional rules apply to the Sports Betting section:

• Bets placed before an event begins remain valid for the duration of the event — bets cannot be withdrawn unless there are valid grounds for cancellation.
• If an event is cancelled or postponed, the outcome of the relevant bets will be determined in accordance with tc65's policies.
• Bets placed before an odds change will be settled at the original odds.
• If evidence of result manipulation or match-fixing is found for any event, all bets placed on that event may be voided.

6 Financial Transactions

Deposits and withdrawals at tc65 are governed by specific policies. Please familiarise yourself with the relevant rules before making any financial transactions.

Deposit Policy

• Deposits may only be made from a payment method registered in the user's own name.
• Minimum and maximum deposit limits may vary depending on the payment method.
• Deposits are usually processed instantly, though some payment methods may take longer.
• Depositing using another person's bank account or payment method is strictly prohibited.

Withdrawal Policy

• KYC verification must be completed before any withdrawal can be processed.
• Withdrawals can only be processed to the same payment method used for the deposit.
• Processing times depend on the payment method and KYC status.
• If the Wagering Requirement on an active bonus has not been met, withdrawals may be placed on hold.
• Tc65 may temporarily place a hold on withdrawals to review any unusual or suspicious transactions.

Currency & Conversion

Tc65 processes transactions in specific currencies. If transactions are made in different currencies, exchange rate differences may apply. Please check the platform for the latest conversion rates.

7 Bonuses & Offers

Tc65 offers various bonuses and promotional offers from time to time. Each bonus has its own terms and conditions, which should be read carefully before claiming.

Bonus type

Understanding Wagering Requirements

The Wagering Requirement specifies how many times you must place bets before withdrawing bonus funds. For example, if you receive a BDT 500 bonus with a 30x Wagering Requirement, you must wager 500 × 30 = BDT 15,000 before the bonus can be withdrawn.

• Each bonus has its own Wagering Requirement — please confirm the details before accepting any offer.
• The contribution of different game categories toward meeting the Wagering Requirement may vary — slots are generally counted at 100%, while table games contribute less.
• There is a set time limit to complete the Wagering Requirement — any unused bonus will be forfeited once the period expires.
• Claiming a bonus will be taken as the user's acceptance of the bonus-related terms and conditions.

8 Responsible Gaming

Tc65 takes responsible gaming extremely seriously. We believe gaming is a form of entertainment — not a solution to financial problems or a source of regular income.

Responsible Gaming Tools

Tc65 offers users a range of tools to help manage and control their gaming activity:

Signs of Problem Gaming

Seek help promptly if you notice any of the following signs:

• The tendency to place larger bets to chase losses.
• Neglecting family, work, or relationships due to gaming.
• Consistently spending beyond a set budget.
• Feeling unable to stop gaming.
• Borrowing money or drawing on savings to fund gaming.

9 Security & Privacy

Tc65 employs the highest security standards to protect user data. Our Privacy Policy is available separately here can be read.

Technical Security

• SSL/TLS Encryption: All data transfers take place over encrypted channels.
• Two-Factor Authentication (2FA): An extra layer of security for account login.
• RNG Verification: All game outcomes are tested and verified by independent third parties.
• Data Storage: User data is stored on secure servers and backed up on a regular basis.

User Account Security Responsibility

• Keep your password strong and change it regularly.
• Never share your password with anyone.
• If you notice any suspicious login or unauthorised access to your account, contact [email protected] immediately.
• Exercise caution when using public Wi-Fi.
• Stay alert to phishing or fraudulent emails — tc65 will never ask for your password by email.

10 Prohibited Activities

The activities listed below are strictly prohibited on tc65. Violation of these prohibitions may result in immediate account closure and legal action where necessary.

• Creating or operating multiple accounts.
• Registering with false or fabricated information.
• Creating or operating an account using another person's identity.
• Deliberately exploiting technical glitches or software vulnerabilities in a game.
• Playing games using automated software, bots, or similar technology.
• Depositing funds from illegal or unknown sources (Money Laundering).
• Threatening, harassing, or attempting to deceive other users.
• Attempting to hack or gain unauthorised access to tc65's systems or network.
• Using multiple identities or payment methods to abuse bonuses.
• Assisting in the manipulation of sports events or placing bets based on such information.

11 Account Suspension & Closure

Tc65 reserves the right to temporarily suspend or permanently close an account under certain circumstances.

Reasons for Account Suspension

• Failure to submit required KYC verification documents in a timely manner.
• Unusual or suspicious transactions under review.
• While an investigation into prohibited activities is ongoing.
• At the user's own request (Cooling-off or Self-Exclusion).

Permanent Account Closure

• Upon confirmed evidence of prohibited activity.
• If a breach of the age requirement is established.
• If fraud or Money Laundering is proven.
• Upon a user's request for permanent Self-Exclusion.
• In cases of repeated rule violations.

Upon account closure, any valid balance (excluding bonuses) will generally be refunded — however, balances may be forfeited in cases involving prohibited activities.

12 Limitation of Liability

Tc65 is committed to maintaining the highest standard of service; however, the platform's liability is limited under certain circumstances.

• Tc65 is not responsible for any disruption to your gaming experience caused by internet connectivity issues or device problems.
• Tc65 is not directly liable for issues caused by third-party software or payment providers.
• Tc65 reserves the right to review game outcomes in the event of an unexpected technical error.
• Tc65 is not liable for any losses resulting from a user's own negligence or from sharing their password.
• Tc65 is not liable for any expected winnings that do not materialise — game outcomes are determined by RNG.

For any dispute or complaint, please first submit a written notice to [email protected]. tc65 will endeavour to respond within 7 business days.

13 Changes to Terms & Conditions

Tc65 reserves the right to update these Terms and Conditions at any time to meet business needs, comply with legal changes, or improve the quality of its services.

Notice Process for Changes

• For significant changes, advance notice will be sent to your registered email address.
• Minor updates will be communicated through a notice published on the platform.
• Continued use of the platform after a notice of changes will be considered acceptance of the updated terms and conditions.
• If you do not agree with the updated terms, you may request to close your account.

The most current version of these Terms will always be available on this page. Check the "Last Updated" date at the top of the page to confirm you are reading the latest version.

14 Contact

If you have any questions or need clarification on these Terms, please get in touch. We offer support in Bengali.

• Email: [email protected]
• FAQ Page: Read Our FAQ
• Privacy Policy: Read Privacy Policy
• Responsible Gaming: Responsible Gaming Page

Our support team typically responds within 24–48 hours of receiving your email. For urgent responsible gaming assistance, please include "Responsible Gaming" in the subject line.